You know the question customers ask every week, and on the phone you answer it in a minute. Point a camera at yourself and that minute falls apart: you lose the order, you restart, and the video never gets posted.
Line 4
Call us in the morning and we're there same day.
Not on your facts sheet. On camera, it's a promise
Line 4
[ASK: do we offer same-day visits?]
Answer it or cut the line
What gets it posted is a script in your own words, short enough to read off the screen, and a shot list one person with one phone can film. AI drafts both from the answer you already give, and you check and edit the draft. The facts in it stay yours.
Pick one question and talk your answer out
Pick a question customers ask you every week, the one you already answer on the phone without thinking: how long it takes, what happens on the first visit, whether you do a certain job. Your inbox and your call notes are where to find it. One question makes one video.
Start dictation in the Claude or ChatGPT app on your phone and answer the question out loud, the way you would to a customer standing in front of you. Both apps turn what you say into text. In ChatGPT the text lands in the message box, so copy it into a note before you send it. In Claude, send it, then copy your message from the chat. Don't tidy it: your phrasing is what the script keeps.
On audio: Anthropic says Claude deletes the recording once it's turned into text. OpenAI says it may train on dictation audio from consumer users who chose to share audio, which you can turn off with the "Include your audio recordings" control in ChatGPT's data controls.
Then write the facts sheet for this answer: the prices, times and inclusions it touches, and the one thing a viewer should do next.
Checkpoint
One customer question, your spoken answer as text, and a facts sheet.
Turn it into a script and shot list
the step that pays off
Paste the prompt below into a fresh chat in Claude or ChatGPT, with the question, your spoken answer and the facts sheet filled in.
The facts sheet rule is the one doing the most work. The usual failure in a scripted video is a line the model added to make it sound better: a promise, a "same day" you don't offer, a price rounded to look tidy. On camera, that line is something you said.
The shot list is limited to what one person can film with one phone, so every shot on it is one you can get alone.
Write the script and shot list from your spoken answer
Checkpoint
A script of 110 to 150 words, five to eight shots, and a list of every fact the script says.
Read it aloud and fix the lines you trip on
Read the script out loud once with your phone's timer running. Aim for 45 to 60 seconds. Mark every line you stumble on at your desk, because those are the lines you'll stumble on in front of the camera.
Paste the script, the marked lines and the time into the prompt below. Read the new version aloud once more and time it again.
Fix the lines you tripped on
Checkpoint
A script you can read through in 45 to 60 seconds without tripping.
Check every fact you'll say on camera
This step stays yours, and it comes after the rewrite because the rewrite may have moved words around. Read the final script against the FACTS SAID ON CAMERA list, then check each line on that list against your own price list, terms and calendar.
- Prices. A video keeps playing long after a price changes. If a price moves more than once a year, don't say it: say where to find it.
- Promises. Anything that sounds like a guarantee ("same day", "or your money back") is a promise to every viewer. Keep only the ones you'd honour for a stranger next year.
- [ASK: ...] notes. Answer each one or cut the line. None go on camera. (In the margin: answer or cut.)
Checkpoint
A final script where every price, time and promise is one you'd stand behind.
Film in short takes off the teleprompter
Use the CapCut app on your phone. Its teleprompter is in the mobile app only, not in CapCut Desktop or the web editor. CapCut's teleprompter page shows where to find it. Open it and paste the script. Before you record, set the scroll speed and a font size you can read at arm's length, and drag the text window up next to the camera lens so your eyes stay close to it. The script editor also has AI buttons (Improve, Expand, Shorten). Don't tap them: they rewrite the script you just checked.
Set the record mode to Multi-clips and film one shot from the list at a time. A short take you can redo is easier than a full minute you restart near the end. For shots of your hands, the product or the place, flip to the back camera: the script keeps scrolling. Keep customers out of shot, and ask staff before they appear in one.
When you stop recording, CapCut opens the editor. Trim the takes, then add auto captions and read every caption line before you export. CapCut's own help says background noise and fast speech cause wrong words, and a misheard price in a caption is still a wrong price.
Pro tip
Film somewhere quiet. CapCut's help names background noise as a cause of caption mistakes, and a quiet room is easier to listen to as well.
Checkpoint
A captioned video of 45 to 60 seconds, every caption read against the script.
The takeaway
You end up with one captioned video that answers a real customer question in your own words, plus a script and a facts list you've already checked. The next video starts from the same facts sheet.
The limit: this gets the words and the shots right, not the delivery. Reading off a teleprompter looks like reading until you've done it a few times, and no prompt fixes a dark room or a shaky phone. It also doesn't tell you where to post the video or whether anyone will watch it.
Variations
A tour instead of an answer. Swap the customer question for "what happens when I walk in?" and let the shot list lead: more back-camera shots of the place, fewer of you talking. The facts check is the same.
Explain an offer. Use your offer page as the facts sheet and "what do I get for it?" as the question. The FACTS SAID ON CAMERA list matters most here, because nearly every line is a price or an inclusion.
Reuse the script as text. A script you've checked is already the answer for your site's FAQ, and for the next email that asks the same thing.
An AI avatar instead of you on camera. HeyGen makes videos presented by an AI avatar from a script. Its ethics statement says a custom avatar needs the expressed consent of the person it depicts, and its home page says every custom avatar needs on-camera identity verification from that person. So the avatar is you, or a staff member who has agreed, and nobody else. HeyGen's home page also says removal requests are always honoured, so if that staff member leaves or changes their mind, ask HeyGen to remove their avatar and stop using it. The facts check still applies: an avatar saying a wrong price is your business saying it.
Don't let the model write the answer from nothing. Skip the spoken answer and the script sounds like everyone else's advert. Your phrasing is the part a customer recognises.